Privacy Policy

1. Overview

EADX OOD ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

2. Data Controller

EADX OOD 40 Boulevard "Tsarigradsko shose", Europark, floor 8 Mladost 1, Sofia 1750, Bulgaria E-mail: info@eadx.com

3. Data We Collect

Information You Provide

• Contact form submissions: name, company, email address, country, and message content
• Business inquiries and correspondence

Support Chat

Some pages offer a live support chat. Messages are answered by members of our team, not by a chatbot. We do not ask for your name or email address in the chat. When you use it, we process:

• The messages you send and our replies, which we store so the conversation can continue across visits
• A session cookie that links your browser to your conversation (see Cookies)
• A keyed hash of your IP address (the full IPv4 address, or the first half of an IPv6 address), used only to apply rate limits and block abuse. We do not store your raw IP address or your browser's user agent

Please do not share sensitive personal data in the chat.

Automatically Collected Data

• Browser type and version
• Operating system
• Referrer URL
• Date and time of access
• IP address (anonymized)

4. Purpose of Processing

We process your data for the following purposes:

• Responding to your inquiries and providing requested services
• Answering support chat messages and protecting the chat against abuse
• Improving our website and services
• Complying with legal obligations

5. Legal Basis

Data processing is based on:

• Consent (Article 6(1)(a) GDPR) - when you submit the contact form
• Legitimate interest (Article 6(1)(f) GDPR) - for website analytics and security, and for answering support chat messages and keeping the chat free of abuse
• Pre-contractual measures (Article 6(1)(b) GDPR) - where a chat message is a request about our services

6. Data Retention

We retain personal data only for as long as necessary for the purposes described above, or as required by law. Contact form data is retained for up to 12 months after the last communication. Rate-limit records for the support chat are deleted after 48 hours. You can end a chat conversation at any time with the "End chat" button, and you can ask us to delete its messages at info@eadx.com.

7. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict processing
• Data portability
• Object to processing

To exercise these rights, contact us at info@eadx.com.

8. Third-Party Services

Our website does not use third-party tracking or analytics services. We do not share your personal data with third parties unless required by law.

The support chat relies on the following service providers, who process data on our behalf:

• Microsoft (Microsoft Teams and Azure Bot Service) - delivers chat messages to our team and their replies back to you
• Neon - hosts the database that stores chat conversations
• Vercel - hosts this website and provides the approximate location used for chat context

9. Cookies

This website uses only technically necessary cookies. No consent is required for these cookies under applicable law.

If you start a support chat, we set one session cookie so you can return to your conversation. It is valid for 30 days and is deleted when you end the chat.

10. Changes

We may update this Privacy Policy from time to time. The current version is always available on this page.

11. Contact

For questions about data protection, please contact us at info@eadx.com.